SHIPPING & RETURNS POLICY

Postage & delivery costs

  • FREE SHIPPING on orders over $60 Australia wide

  • We also offer FREE delivery for Inverloch orders (we will deliver your order to your door, free of charge!)

  • Flat rate charge of $6.50- standard shipping (with tracking)

  • When your items are shipped we will send you an email with a tracking number so you know exactly when your parcel is arriving!

  • Australia wide shipping only!

 

  • ellajewel delivers registered mail via Australia Post

  • Please allow 3-10 days for standard delivery

  • We do our best to ensure your delivery reaches you in timely manner- however due to Covid-19 there are shipping delays 

  • Currently no express shipping available 

Return & Exchange Policy

  • Unfortunately we cannot refund or exchange earrings and accessories for hygiene reasons

  • Please choose your items carefully as we have a no change of mind policy-  some items may vary in colour due to photography 

  • Please take into consideration our items are individually handmade and therefore no items are exactly the same

About us 

I'm now 20 years old and have been making jewellery as a hobby since the age of 12. I have sold my creations at local markets for about 8 years and decided it was time to sell online due to the growing demand of customers!

 

ellajewel is a business that aims to inspire its customers by showcasing that you can do anything you set your mind to.